Our Terms and Conditions

1. GENERAL

1.1 These general terms and conditions (the “Terms”) apply between you as a company (“You” / “Your” / the “Customer”), on the one hand, and Car Store Sweden AB, reg. no. 556835-7585, a wholly owned subsidiary of Hedin Mobility Group AB (publ), reg. no. 556065-4070 (“Carstore” and “HMG”), on the other hand. The Customer and Carstore are individually referred to in the Terms as a “Party” and jointly as the “Parties”.

The Terms govern Your use of the Carstore Auction service (the “Service”), which is made available via carstore.eu/auction/se (the “Website”), and contain terms and conditions applicable when You purchase vehicles through the Service. Carstore’s processing of personal data is carried out in accordance with HMG’s privacy policy (available at www.hedinmobilitygroup.com
), which forms an integral part of these Terms.

1.2 Only legal entities that are approved dealers with Carstore and have a registered account on the Website are entitled to use the Service. Applying for an account is free of charge and is done by following the instructions on the Website. Carstore reserves the right, at its sole discretion, to approve or reject a dealer’s application to use the Service, as well as to terminate a dealer’s account on the Website and/or restrict a dealer’s access to or use of the Service.
You are responsible for keeping your login credentials, including username and password for your account on the Website and the Service, confidential and must not allow unauthorized persons to use Your account. If there is reason to suspect that login credentials have been disclosed, You must immediately notify Carstore and change the login credentials. You are responsible for all use of and activity conducted through Your account on the Website. Carstore cannot be held liable for losses or damages arising from incorrect or unauthorized use of Your account or login credentials.

1.3 By accepting the Terms on the Website, these Terms, together with any appendices and any separate written agreements that expressly refer to the Terms, constitute the entire agreement between the Parties regarding the Service and Your purchases of vehicles through the Service (the “Agreement”). In the event of any conflict between the Terms and any other agreement between the Parties, the Terms shall prevail.
The person accepting the Terms on behalf of the Customer certifies that they are authorized to represent the Customer. The Terms apply, where relevant, also to users representing the Customer and/or who have been granted authorization to use the Service via the Customer’s account (“Users”). The Customer is responsible for ensuring that all Users consent to and act in accordance with the Agreement and applicable laws and regulations when using the Service. It is therefore important that You inform all Users of the content of the Agreement and the scope and limitations of the Customer’s and Users’ right of use.

1.4 You are solely responsible for ensuring that You have the software, hardware, and similar tools and settings, including the required internet connection, necessary to use the Website and the Service. Carstore does not provide such tools or support in these respects.

2. AUCTIONS AND BIDDING, ETC.

2.1 Through the Service, Carstore offers vehicles (“Vehicles”) for sale via online auctions on the Website. You may participate in available auctions by logging into the Service and placing bids on Vehicles in accordance with the instructions on the Website. You undertake to comply with these Terms, the Agreement in general, and the instructions and guidelines for use of the Service provided by Carstore from time to time or stated on the Website when participating in auctions.
Carstore reserves the right to remove Vehicles from the Website and the Service during an ongoing auction.

2.2 An auction normally ends at the time specified for a Vehicle on the Website, and bids may be placed until the auction ends. Carstore reserves the right to extend the auction end time. When an auction has ended, the highest bidder wins. In the event of disputes regarding which bid is the winning bid, Carstore reserves the right to decide this at its sole discretion. Submitted bids are binding and cannot be withdrawn. All bids include VAT.

2.3 Each Vehicle has a hidden minimum price that Carstore is willing to accept for the sale of the Vehicle (the “Reserve Price”). When the Reserve Price for a Vehicle has been reached during an auction, this will be indicated on the Website. When an auction has ended, the winning bidder has the right and obligation to purchase the Vehicle at a price corresponding to the winning bid, provided that the bid has reached the Reserve Price.
Carstore reserves the right to correct incorrectly registered Reserve Prices due to system errors, in which case the auction may need to be rerun. If the Reserve Price is not reached, Carstore may either re-auction the Vehicle without prior contact with the highest bidder, or accept the highest bid, in which case the winning bidder has the right and obligation to purchase the Vehicle at the winning bid price.

2.4 Misuse of the Service or manipulation of bidding in any way is prohibited. You acknowledge that if Carstore has reason to suspect that a Customer is using the Website or the Service in violation of its purpose or these Terms, Carstore may immediately terminate the Customer’s account.

3. PAYMENT AND COLLECTION, ETC.

3.1 A Customer who is the winning bidder in an auction and is to purchase a Vehicle will receive a confirmation message (the “Confirmation”) to the email address registered with Carstore. If You win an auction and are to purchase a Vehicle, You are obliged to comply with the terms stated in the Confirmation.

3.2 The Confirmation specifies, inter alia, how payment for the Vehicle and any Buyer’s Premium (see section 4.1 below) shall be made. Payment must be made prior to collection of the Vehicle and within twenty-four (24) hours from the end of the auction. In the event of late payment, Carstore is entitled to statutory default interest.
If payment is not made on time, Carstore may either demand performance of the purchase or cancel the purchase and sell the Vehicle to another buyer, and claim compensation from the Customer amounting to 18% of the Vehicle price, as well as compensation for all incurred damages and costs (including but not limited to storage, insurance, and sales-related costs). Carstore retains title to the Vehicle until the Buyer has fulfilled all payment obligations under the Agreement. Upon full payment, Carstore will arrange for notification of change of ownership to the relevant authority register.

3.3 The Confirmation also specifies where and when the Vehicle shall be collected by the Buyer, as well as any storage fee applicable if collection does not occur as specified. Carstore is not responsible for transport, and transport costs are not included in the price or fees paid for the Vehicle. Risk for the Vehicle passes to the Buyer upon collection.
At collection, You must perform a final inspection of the Vehicle in accordance with section 6.2 below. For Vehicles not collected within seven (7) days from the end of the auction, Carstore is entitled to cancel the purchase, sell the Vehicle to another buyer, and claim compensation from the Customer amounting to 18% of the Vehicle price, as well as compensation for all incurred damages and costs.

4. FEES

4.1 In addition to the price of the Vehicle, a Customer who is the winning bidder shall pay a fee (the “Buyer’s Premium”) in the amount specified for each Vehicle on the Website. The Buyer’s Premium covers various costs incurred by Carstore in connection with handling the Vehicle and the auction and may vary between Vehicles. VAT is added to the Buyer’s Premium. The Buyer’s Premium shall be paid together with the Vehicle price in accordance with section 3.2.

4.2 Carstore may from time to time offer additional services via the Website beyond bidding and participation in auctions. Any fees associated with such services will be stated on the Website and/or in specific terms applicable to those services.

5. CONDITION OF THE VEHICLES, ETC.

5.1 All Vehicles are sold as used and in their existing condition. You acknowledge that used goods may have defects and deficiencies and that You must take this into account.

5.2 Test reports and descriptions for each Vehicle are normally available on the Website. You acknowledge that Carstore only performs general inspections and that the tests and descriptions are subjective and not necessarily complete or fully accurate in all respects. Identified deviations and assessments may therefore vary. Information in test reports and descriptions may also change due to additional circumstances.
Accordingly, test reports, descriptions, and other information provided about Vehicles on the Website are for guidance only and may not be relied upon as definitive regarding the Vehicle’s condition or specifications. Carstore reserves the right to correct typographical and similar errors on the Website and in the Service, including in test reports and other Vehicle information, and You acknowledge that images may not accurately reflect the Vehicle’s actual appearance.

5.3 You are solely responsible for thoroughly inspecting Vehicles for which You participate in auctions and for bidding based on Your own assessment of the Vehicle’s value. Carstore is not responsible if the Customer fails to fulfill their duty of inspection and is not liable for defects that the Customer knew of, noticed, or should have noticed had the inspection duty been fulfilled. Carstore is also not liable for defects that (i) result from normal wear and tear or that could reasonably be expected given the Vehicle’s age or other circumstances, or (ii) are disclosed in test reports or descriptions available on the Website.

5.4 Carstore is not responsible for ensuring that servicing has been carried out in accordance with manufacturer specifications or service records.

5.5 You acknowledge and accept that simple movable property belonging to a Vehicle, such as spare wheels, jacks, tools, floor mats, hubcaps, etc., may be missing, regardless of whether this is stated on the Website. Missing such items does not entitle the Customer to a price reduction or cancellation of the purchase.

6. COMPLAINTS, ETC.

6.1 Upon collection of a Vehicle, the Customer must perform a final inspection to ensure that the Vehicle is not defective. Any defects that the Customer knew of, noticed, or should have noticed had the inspection duty been fulfilled must be reported before the Vehicle is removed from the collection site. Complaints made thereafter will not be considered by Carstore.

7. LIMITATION OF LIABILITY

7.1 The Website and the Service are provided “as is”, and Carstore makes no warranties or commitments regarding their functionality or availability. The Customer acknowledges that it is technically impossible for Carstore to ensure that the services provided under the Agreement are entirely error-free (including uninterrupted availability) and that the Website and Service may be affected by circumstances beyond Carstore’s control.
In the event of technical issues or operational disruptions, Carstore may decide to postpone, extend, or terminate auctions. The Customer further acknowledges that the design and use of the Website and the Service may be changed, developed, or discontinued, in whole or in part, during the term of the Agreement without prior notice.

7.2 To the fullest extent permitted by applicable law, Carstore disclaims all liability in connection with technical errors, operational disruptions, communication issues, and other faults in the Website or the Service. This disclaimer includes, but is not limited to, all damages, losses, and costs incurred by the Customer as a result of interruptions in availability or other defects in the Website or Service, as well as data breaches, data loss, viruses, or malicious software affecting the Website, the Service, or the Customer’s software or hardware.
Carstore is therefore not liable for overloads of the Website or Service, unregistered bids, failure to establish contact, contacting incorrect bidders after auction completion, or Vehicles being sold to someone other than the highest bidder.

7.3 If Carstore’s performance of its obligations under the Agreement is materially hindered or prevented due to circumstances beyond Carstore’s control, such as strikes or labor disputes, war or terrorist attacks, fire, lightning strikes or accidents, changes in laws or regulations, or governmental actions (force majeure), this shall constitute grounds for exemption from liability for damages and other sanctions. Carstore shall notify the Customer without undue delay in such cases.
If delivery of a sold Vehicle is delayed for more than two (2) months due to such circumstances, either Party shall have the right to cancel the purchase of the Vehicle.

7.4 Carstore shall under no circumstances be liable for indirect or consequential losses of any kind, such as loss of profit, in connection with the Agreement. Carstore’s total liability for defects, delays, or other claims relating to a sold Vehicle shall in all circumstances be limited to the price paid by the Customer for the relevant Vehicle.

8. TERM OF THE AGREEMENT

8.1 The Agreement enters into force upon Your acceptance of the Terms via the Website and shall remain in force until further notice.

8.2 Either Party may terminate the Agreement in writing by email to the address specified on the Website. The Agreement shall terminate immediately for a Customer whose account is terminated by Carstore in accordance with the Terms.

8.3 Upon termination of the Agreement, the Customer shall immediately cease using the Website and the Service and pay any outstanding amounts to Carstore.

8.4 The Agreement shall continue to apply to actions taken by the Customer on the Website and in the Service prior to termination, including participation in auctions and purchases of Vehicles. Termination does not affect the validity of clauses which by their nature are intended to survive termination, such as section 10 (intellectual property rights), section 11 (confidentiality), and section 14 (governing law and arbitration).

9. ASSIGNMENT

9.1 The Customer may not assign the Agreement without Carstore’s prior written consent.

9.2 Carstore may, without the Customer’s consent, assign its rights and obligations to another party within or outside the HMG group. Carstore will notify the Customer of such assignment.

10. INTELLECTUAL PROPERTY RIGHTS

10.1 All content on the Website and in the Service, and all associated intellectual property rights, belong to Carstore and its licensors. You acknowledge that the content is protected by law, including but not limited to copyright and trademark laws. Logos, trade names, software, photographs, images, graphics, texts, and other content may not be copied, decompiled, or otherwise used without Carstore’s prior written consent.

11. CONFIDENTIALITY

11.1 The Parties undertake, during the term of the Agreement and thereafter, not to disclose to any third party, without the other Party’s consent, any information obtained in connection with this Agreement concerning the other Party’s business that may be considered a trade or business secret or that the other Party may reasonably wish to keep confidential, regardless of the form of such information. Such information may only be used for the purpose of performing the Agreement.
This confidentiality obligation does not apply to information that is publicly known or that a Party is required to disclose by law, regulation, governmental decision, or applicable rules of a regulated marketplace, provided that the other Party is informed of such obligation in advance.

12. NOTICES

12.1 Notices from Carstore to the Customer are published on the Website and/or sent to the email address registered with Carstore. The Customer is responsible for ensuring that a correct email address is registered at all times. Notices from the Customer to Carstore shall be sent in the manner specified on the Website.

12.2 Notices on the Website shall be deemed delivered to the Customer as soon as they are made available. Notices sent by email shall be deemed delivered to the other Party immediately upon dispatch.

13. AMENDMENTS

13.1 Carstore reserves the right to amend the Terms, including fees and provisions governing use of the Service, from time to time. Information about amended terms will be published on the Website no later than ten (10) days before they enter into force. The Customer is therefore encouraged to regularly review the applicable terms. Continued use of the Website and the Service after the amended terms have entered into force constitutes acceptance of the amended terms.

14. GOVERNING LAW AND ARBITRATION

14.1 These Terms and the Agreement shall be interpreted and applied in accordance with Swedish law.

14.2 Any dispute arising out of or in connection with these Terms or the Agreement shall be finally settled by arbitration in accordance with the Rules of the Arbitration Institute of the Stockholm Chamber of Commerce. The arbitral tribunal shall consist of one (1) arbitrator. The arbitration shall take place in Mölndal and be conducted in the Swedish language.